Frequently asked questions

We give you a branded, mobile-friendly ordering website and app connected to your menu. Customers order from you directly instead of through a marketplace, so you keep 100% of the revenue from every order.

Yes. When regulars order through your own website and app you pay no per-order commission. Many restaurants keep marketplaces for discovery and move repeat customers to their own channel.

Online ordering, reservations, website, apps, POS, kitchen display and menu management come as one connected system with one admin panel. It promotes your restaurant, not a marketplace full of competitors.

Your brand leads. The website and apps use your name, logo, colours and photos, on your own domain.

From the admin panel you can change items, prices, availability and promotions in real time. No technical skills needed, and changes show on the website and apps straight away.

Usually within a few days. The exact time depends on the size of your menu and how much custom branding you need.

We stay with you after go-live for menu changes, technical issues, updates and new features as your business grows.

Yes. Set how many points customers earn on their orders and how they redeem them. Each customer's balance and a full log of points earned and spent are kept in the admin panel.

You choose. Set your business hours, then decide whether orders after 12:00 AM belong to the previous business day until you close, or to the new calendar day. Reports and register totals follow your choice.

Yes. Keep employee records with role, department, contact details, joining date and base salary, then record monthly salaries with allowances, deductions and paid or unpaid status.

Yes. The POS handles dine-in, takeaway and drive-thru orders, and online orders arrive in the same system and on the kitchen display.

Some improvements, like fixing your Google Business Profile, can help within weeks. Stronger rankings usually build over three to six months, depending on your area and how competitive it is.

No one can honestly guarantee a specific ranking, because Google decides the results. What we do is follow proven practices, track your rankings and report progress every month.

No, we can work on your existing website. If your site is slow or hard to update, we may suggest one of our restaurant websites, which are built to be search-friendly from the start.

It's your listing on Google Search and Google Maps, with your hours, photos, menu and reviews. For local searches it is often the first thing customers see, so keeping it complete and active makes a big difference.

Yes. Social media keeps your regulars engaged, while SEO brings in new customers who are searching for food right now. Both can send people to your own ordering website.

The Basic plan covers Facebook, Guru covers Facebook and Instagram, and Master covers Facebook, Instagram and TikTok.

Every plan includes 15 custom-designed posts a month, content writing, a one-time profile setup, audience engagement and a monthly performance report.

They do different jobs. Google Ads reach people who are already searching for food near them, while Facebook and Instagram ads create demand with photos, offers and events. Many restaurants use both, and we can recommend the right mix for your goals.

It depends on your area, competition and goals. Many restaurants start with a modest monthly budget, then increase it once they see which campaigns bring in orders. We will suggest a starting budget when we review your restaurant.

Your ad budget is paid to Google and Meta, separately from our management fee. You stay in control of how much is spent, and you can see the spend in every monthly report.

Ads can start bringing clicks and calls within days of launch. The first few weeks are used to test audiences and ads, and results usually improve as we optimise the campaigns.

Not necessarily, but ads work best when they send people to your own ordering website or app. That way every order they bring in is commission-free and we can track exactly which ads work.