Terms and conditions
The terms that apply when you use RestauSolutions websites, ordering systems, apps, POS and related services.
These terms apply to restaurants and businesses ("you") that use services provided by RestauSolutions ("we", "us"), and to anyone using a website or app we provide. By using our services you agree to these terms.
Our services
We provide restaurant software and services, including online ordering websites, customer apps and the Owner App, point of sale, kitchen display, inventory management, staff and payroll, admin panels and social media marketing. The features included depend on the plan you choose.
Accounts and access
You are responsible for keeping your admin panel and app login details secure and for the activity of users you give access to. Tell us straight away if you think your account has been accessed without permission.
Fees and payment
Fees for each plan are shown on our pricing page or in the quote we send you. Monthly services, such as social media marketing, are billed monthly. We do not charge a per-order commission on orders placed through your own website and apps. Payment processing fees charged by your payment provider are separate.
Your content and brand
You keep ownership of your restaurant's name, logo, photos, menu and other content. You give us permission to use this content to build and run your website, apps and marketing. You confirm you have the right to use any content you provide.
Acceptable use
You agree not to use our services for anything unlawful, misleading or harmful, to interfere with the services, or to try to access systems or data you are not authorised to access.
Orders placed by customers
Orders and reservations placed through your website and apps are agreements between you and your customer. You are responsible for your menu, prices, food quality, delivery, refunds and compliance with food safety and consumer laws.
Availability and support
We work to keep the services available and secure, and we provide support for menu changes, technical issues and updates. Occasional downtime may happen for maintenance or reasons outside our control.
Liability
To the extent allowed by law, we are not liable for indirect losses, such as lost profits or lost data, arising from use of the services. Our total liability for any claim is limited to the fees you paid us for the service concerned.
Ending the service
You can stop using a service by letting us know. We may suspend or end a service if fees are unpaid or these terms are seriously broken. On request, we will help you export your menu and customer data.
Changes to these terms
We may update these terms from time to time. We will post the updated version on this page, and continuing to use the services after an update means you accept it.
Contact us
Questions about these terms? Email restausolutions@gmail.com or call +92 327 8748086.